BT Redcare Closure

BT has announced the closure of all Redcare operations from 1st August 2025. This means that Redcare customers will need to replace their alarm signalling equipment before this date and ideally as soon as possible. By doing this it will likely avoid issues with high demand for the supply and fit or alternative signalling products from other providers the closer the deadline becomes (1st August 2025).

Those with intruder alarms using Redcare connections must therefore replace these with alternative products before the 1st August 2025. 

This work should be undertaken by the policyholders’ National Security Inspectorate (NSI) or Security Systems and Alarm Inspection Board (SSAIB) approved alarm company. With this change it is really important that the replacement service provides the same performance level as the customer’s current Redcare product.

The standard default ATS (Alarm Transmission Systems) performance category requirement is DP3 under BSEN50136-2. The replacement service must meet the DP3 standard to be certified as acceptable. Other performance categories must be referred to obtain insurer approval before a commitment to order is made.

If you have any questions please give us a call on 01256 463090 for further information.